Managed Services
Harnessing your full potential. A range of scalable training services to complement your CYBERMINE training technologies.
ThoroughTec understands that harnessing the full potential of new technology can be challenging.
To do so, the technology must be properly integrated into existing organisational processes, and appropriate management and operational procedures defined in alignment with business objectives and operational needs.
To assist in achieving this, ThoroughTec offers a range of scalable services, from part-time mentorship and assistance to full-time facility management. Whatever your need, we have a service offering to guarantee the smooth and effective adoption of our technology, and help you achieve operational excellence.
TRAIN THE TRAINER
Quick start sim operation and use
Hit the ground running with our practical ‘Train the Trainer’, simulator instructor development course. In this course your instructors will become acquainted the features and capabilities of their simulators. They will learn how to structure and build courses, plan training activities and generally get the most from your state-of-the-art technology.
In addition, they will receive instruction on the first-line care and maintenance of your equipment, to further enhance system availability and facilitate organic troubleshooting of minor technical issues.
A complimentary Train the Trainer course is delivered during the installation and commissioning of every new simulator system, and additional courses can be arranged upon request.
CERTIFIED ENGINEER TRAINING
Empowered independence
Simulator uptime is critically important and while your CYBERMINE system is the most robust and reliable in the industry, technical faults can arise. The CYBERMINE Certified Engineer Training Course fortifies you against such eventualities by empowering your technical personnel to independently diagnose and repair a wide array of technical faults.
The course covers preventative maintenance activities, replacement of consumable and line removable items, advanced troubleshooting and both independent and remote-assisted fault resolution. All of this minimises support-related costs and maximises system availability and life.
Booking is essential for the course, which is conducted annually at our head office in Durban, South Africa and features lectures, practical demonstrations and hands-on training. All participants will attain with a comprehensive understanding of system architecture, assembly and repair, and will be provided with all necessary manuals, parts lists, and assembly drawings necessary to sustain them upon their return.
A complimentary seat is included with every Classic and Comprehensive Support Package.
EMBEDDED SIMULATOR TRAINING FACILITATOR
Simulator management to maximise your ROI
Maximise the training benefit from your simulator technology with ThoroughTec’s specialist Embedded Simulator Training Facilitators.
Facilitators are typically deployed for at least 12 months, in order to ensure best results, but shorter periods can be accommodated upon request.
Our Facilitators will work with your on-site training team to ensure that the simulators are properly integrated into existing training processes and that training activities are optimally aligned to achieve organisational objectives. They will ensure that the simulators are correctly cared for and available to deliver day-to-day training against approved curricula. Finally, they will continuously support and mentor your training team, advising how best to unlock the benefits of simulation as part of an integrated training strategy.
OPERATOR PERFORMANCE IMPROVEMENT PROGRAMME
Maximise performance with analytics, training & technology
ThoroughTec’s Operator Performance Improvement Programmes (PIPs) are designed to improve mine workforce performance through the analysis and exploitation of workforce performance data, and the development of corresponding, remedial training interventions.
The performance of individual operators is assessed in order to identify any behavioural issues that could negatively influence productivity, operating costs or operational safety. Appropriate remedial interventions are then developed and applied in a surgical fashion, so as to maximise operator performance gains with the absolute minimum of disruption to wider operations.
Intervention programmes are recommended to run for between six and twelve months and are phased according to criticality and potential performance returns. The workforce is continuously monitored to assess the effectiveness of the interventions and if necessary, shift the training focus as operational needs evolve.
OPERATOR PERFORMANCE IMPROVEMENT PROGRAMME
Maximise performance with analytics, training & technology
ThoroughTec’s Operator Performance Improvement Programmes (PIPs) are designed to improve mine workforce performance through the analysis and exploitation of workforce performance data, and the development of corresponding, remedial training interventions.
The performance of individual operators is assessed in order to identify any behavioural issues that could negatively influence productivity, operating costs or operational safety. Appropriate remedial interventions are then developed and applied in a surgical fashion, so as to maximise operator performance gains with the absolute minimum of disruption to wider operations.
Intervention programmes are recommended to run for between six and twelve months and are phased according to criticality and potential performance returns. The workforce is continuously monitored to assess the effectiveness of the interventions and if necessary, shift the training focus as operational needs evolve.
OBJECTIVES
TRAINING
COMMUNICATION
REVIEW
- Form onsite steering committee
- Collect and review customer data
- Analyse current training matrix and material
- Benchmark and define measurable learning objectives aligned to 4 pillars of compliance
- Present plan to onsite steering committee
- Develop curriculum aligned to objectives
- Identify instructors and SMEs
- Train instructors
- Schedule all resources required for training
- Execute training and assessments
- Continuous learning & reassessments
- Continuous support and communication to steering committee
- Determine and prioritise next quarter objectives
- Review outcomes vs initial objectives
- Standardise and version control training content
- Review training curriculum for improvement
- Present progress report to steering committee
The complete training solution
Achieving Workforce Excellence
At the heart of our Workforce Excellence ecosystem lies our WX Training Management System (TMS), a powerful platform that unites all aspects of operator development, content delivery, performance monitoring, and training administration into a single, connected environment.
CYBERMINE training technologies such as Full Mission Simulators, E-learning, VR-Pre Trip Inspection Trainers are linked into a unified blended learning environment and when combined with WX Analytics and onsite performance monitoring systems, create a continuous learning loop. By consolidating these diverse training touchpoints, the WX TMS ensures that operator development is tracked, measured, and reinforced across every stage of training, enabling a fully integrated and data-driven approach to workforce excellence.
Reach out to us to discuss your unique training solution requirements.
SURFACE
MINING SIMULATORS
UNDERGROUND
MINING SIMULATORS